Terms and conditions
Ordering:
Wholesale to the nautical/tropical decor trade only with supporting documentation. We require a copy of your business license as well as the application to be filled out completely before you can become an approved customer. We may also ask for pictures of your store and any other information we need to process your application. You must be a store or store with a web business that specializes and sells coastal decor. Furniture stores, garden centers, and interior designers also qualify for purchasing wholesale. Initial orders must ship to the business/store address if approved. (No residential shipping on initial order) We reserve the right to refuse anyone who we feel doesn’t qualify for wholesale. To open an account with us, we require a $750 opening order on all lines. Items not available at time of shipment will be backordered and will ship when in, unless cancelled prior to shipping or if the item or items become discontinued.
Any single item marked special order or having a wholesale of $500 or more will require a non refundable 40% deposit in order to secure the merchandise for you. Please allow 4-7 months for any special order or large merchandise.
NOTE: Most stores need a liftgate for pallet orders…liftgate fees average $75 OR MORE in addition to freight charges.
WEBSITE STORES…if you show the manufacturer of items sold on your website you must use Nautical Tropical Imports as the manufacturer. If any other name for the manufacturer of our products is shown, you will be removed as a vendor.
WE DO NOT ALLOW ANY COMPANIES TO SELL OUR PRODUCTS ON AMAZON, EBAY, JET, WALMART, ETSY OR ANY TYPE OF SIMILAR PLATFORM. If we find out you are, you will be banned from purchasing with us in the future.
International orders…
We now will accept certified retailers in the USA as well as surrounding countries such as Canada! All international orders will have a 5% fee added due to extra packing and random inspection of product.
Any duties/fees incurred from any international shipments are the responsibility of the receiver. We will also ship to the Caribbean islands as long as we ship to your freight consolidator and they ship to you. Once the product has left the consolidator, it cannot be returned for any damage or defect claims so inform your consolidator to inspect the product before shipping to you.
Dropshipping…Brick and mortar stores
For brick and mortar stores that stock our product in your store: Dropshipping is available with an additional $6.00 per location/order. (Items with mirrors or glass have an additional $6.00 per order packing fee) Dropshipping is only available to the continental USA and we dropship items that ship Fedex ground…we cannot dropship items that go by freight. (No minimum order fee for dropships to your customer) Rush orders will have a $6 expedite fee. The dropship fee is not refundable. To qualify as a store that stocks our product, to avoid the additional 10% added if you don’t stock our product, you need to purchase a minimum of $750 of product (before shipping cost) to your physical location every 6 months
($1500 worth of product a year minimum).
NOTE: All dropships are required to be paid in advance of shipping with an approved CREDIT CARD – no exceptions and no terms are available on dropships.
Dropshipping…Website stores with no physical store
For existing website stores that do not stock our product, to be competitive with our physical stores for web only stores you will pay the wholesale cost plus 10% additional cost of the product, as well as a $6.00 drop ship fee and a $6 handling fee for items with mirrors or glass. We drop ship for individually owned websites only – Not 3rd party selling platforms. The above dropshipping terms also apply.
Price:
All prices are wholesale based on F.O.B. warehouse in Georgia, and are subject to change without notice.
Payment:
Accepted forms of payment are Visa, Mastercard, American Express, certified and company checks. To become a dealer, even if you are receiving NET 30 terms, we require a current credit card on file. There will be a 10-day additional wait on company checks before shipping. Credit cards will be processed prior to shipping. Sorry no COD’s. We will review customers history for the future for terms on an individual basis.
Any store approved for terms must pay within the timeframe agreed upon that is posted in the terms area of your invoice. Any store being late twice will lose terms and go back to credit card payments before shipping. All due dates will be posted directly on the invoice. Any payments more than 10 days past due are subject to a 1.5% fee and an additional 1.5% late fee for every 30 days past the 10 day late period. Terms must be paid by CHECK ONLY. We reserve the right to call and leave messages, email, and mail late payment notifications.
Collections will be notified for any customer that continues to be late on their invoice.
Shipment:
Shipping will be by Fedex or UPS ground or trucking, and special shipping is available upon request. Rush orders will require an additional $8.00 fee per delivery. Shipping charges from shipments are non-refundable.
Any additional charges incurred for liftgate, residential delivery, or appointments will be charged in addition to shipping to the customer. Note some shippers charge a liftgate fee just if the trucker has to handle the product down from the truck.
Damage Claims/Returns:
Claims for damage must be filed with the delivery carrier upon receiving the goods. Claims for damaged goods must be submitted to us within 2 days after receipt of goods with supporting documentation. (We require pictures of the damage as well as the box.) We will exchange the item or items only after the claims procedures are met if cost is warranted. ( Exchange is for the same item only) No returns will be accepted without prior authorization obtained from us. The dropship fee is not refundable.
No returns on delivered goods, however if we make an exception there will be a 20% restocking fee and return authorization. All returns must be unopened in the original box and packaging for a refund. Defective goods will be replaced with the same identical item…no exceptions…substitutions on defects will be treated as a new order and return. Many items shipped are inspected before shipping as our goal is zero defects.
For non damaged authorized returned items received at our facility damaged, there will be NO REFUND.
For shipments delivered outside of the continental USA, any damages will need to be reported at port with your freight company. No damages claims will be honored beyond that point.
If you refuse a shipment for any reason other than it’s damaged (must have proof of damage), you will not be refunded the shipping charges.
Backorders:
Backorders under $100 will be cancelled automatically. Backorders older than 9 months will be cancelled automatically. If you don’t want backorders, please call to cancel your backorder, or indicate at the time of ordering that you don’t want backorders.
If we ship a backorder that you failed to cancel on your own, and you call to return or even refuse the shipment, you will be refunded less the shipping we paid to ship the items to you, and less a 20% restocking fee if received back new, or a 50% restocking fee if received back damaged or used.
Backordered items can be found in the B/O column of your invoices. It is your responsibility to cancel them if you do not want them. Otherwise, we will cancel less than $100 and older than 9 months.
Product restrictions
Many but not all of the products we sell are exclusive to us, meaning they are not available anywhere else but here. We spend much time and effort and funds on developing new items for our customers to enjoy.
Anyone found to copy our products will immediately be banned from being a customer and will face prosecution. We strive to be the innovators in nautical decor and gifts…please respect what we do.
NOTICE: We reserve the right to change terms as we see necessary without prior notification.
For all retailers…FYI
No COD orders. All sizes are approximate. Colors may vary as most are hand applied. Prices subject to change without notice.
Nautical Tropical Imports
3645 Kennesaw North Industrial Pkwy
Kennesaw, Georgia 30144
TOLL FREE within the USA dial 877-770-PALM (7256)
770-514-1267 direct line phone
Fax toll free within the USA 877-348-2296 (fax only)
E-mail [email protected]